Refund policy

Return Policy

15‑Day Return Policy

We want you to love your purchase. If for any reason you are not completely satisfied, you have 15 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

• In the same condition in which it was received
• Unused, unburned, and unaltered
• In its original packaging, including any protective wrapping or inserts

Please note:

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
• We recommend using a trackable shipping service to ensure your return reaches us safely.
• Once your return is received and inspected, we will notify you of approval and process your refund to the original payment method.
• Refunds typically appear within 3–7 business days depending on your bank or card issuer.
• Custom or personalized items may not be eligible for return unless damaged upon arrival.

If you need to initiate a return or have questions about your order, please contact us at abrightcandlecompany@gmail.com and we’ll be happy to assist.